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An absolutely huge thank you to Woody & Dale for the phenomenal service we received at Family Ford in Parksville. We received out of this world service from beginning to end and all our expectations were completely exceeded. We relocated from South Africa last year and we had to start all over again - Family Ford helped us make huge steps forward and we are so grateful for all their help. THANK YOU THANK YOU!
2 weeks ago
Family Ford , very appropriately named, this was the most amazing experience I have ever had in regards to vehicle purchase.I mentioned what I was interested in looking at, they showed me a truck that had everything I wanted , in a configuration that fit my need/want perfectly. I was encouraged to take my time and think about my purchase, however I was ready to sign my name. I chose the time for delivery on my day off, and my new Ford was ready, in the showroom, immaculate , even had some balloons , which was a nice touch. Family Ford creates a friendly, no pressure atmosphere, while following safe COVID-19 protocols. Family Ford is where I am going to be referring my friends and family.
2 weeks ago
I highly recommend Family Ford Ltd., in Parksville. I dealt with ‘Woody’ for the majority of the time when trading-in my vehicle and getting a truck, and he was great. Woody was professional, friendly, considerate and displayed above and beyond customer service. Upon meeting Woody and Dale and the rest of the crew on trade-in day - I found them to be just the same, full of class. There were some small bumps in the road, and they were dealt with reasonably and promptly without hesitation. I would without a doubt recommend these guys to anyone, and hope to do more business with them in the future! Absolutely no complaints. Cheers, Family Ford Ltd.
3 weeks ago
Since buying my vehicle, four years ago, I am still treated as if I were a new buyer. Family Ford has serviced my vehicle, keeping it problem free and dependable. All of of my concerns and questions are answered to my satisfaction. Staff is always courteous and polite. I highly recommend this dealership for purchases and services.
a month ago
I was very impressed by the service department at Family Ford. Being a mom of four little ones makes it a challenge to get anything done. So when they said they would pick up and drop off my truck for an oil change I was ecstatic! A simple service that goes a long way. Plus, a huge bonus was to get a nice clean truck back. Thank you Family Ford, I will definitely recommend you to all my friends.
2 months ago
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