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When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read other guests'.
I recently traded off my customized F-150 for a Mustang Convertible GT Performance 5.0. It was at the Mustang show and shine so it was busy! Dale and Woody made it fun, exciting, and effortless!! It didn't end there as it still had to go through service and parts and washbay. Kudos to everyone 🤟
a month ago
Absolutely wonderful staff and service! I was on my way through Parksville to the Interior when I had trouble with my truck. Melissa was able to squeeze me in on an already full schedule at the last minute and get me back on the road. I highly recommend this location. Friendly, fast ,and very accommodating.
a month ago
The Family Ford in Parksville helped me feel settled here, after moving from the Sunshine Coast. My Ford Escape received excellent attention and care. I highly recommend the Service Team. Don was very thorough in telling me the work they did, and what they will be keeping an eye on. And as a new customer, we were given a surprise gift. It was a very positive experience.
2 months ago
Chris and the whole team at Family Ford were awesome to deal with. Chris went above and beyond and made our experience truly fantastic. Our son recently graduated high school and we wanted to get him a good solid used car. Went to Family Ford where they had a 2014 Ford Escape that would be perfect for him and his dog Arlo (a Corgi). Chris was able to help us with no pressure, gave us a fantastic deal and THEN delivered the car so that it would be waiting in our driveway when we got back from the grad ceremony. The car had a bow and balloons on it. And as if that wasn’t enough Chris took it upon himself to get a congratulations card and had people from the dealership sign it and put a gift in it. This kind of treatment isn’t done anymore…or so We thought but Chris and the whole team at Family Ford made our whole experience absolutely wonderful. They made us feel like family and that sure isn’t the norm anymore. To Chris and the Family Ford team…Thank you for making this so special.
3 months ago
Great experience working with Woody (Kent) and his team at Family Ford. We'd come from Vancouver to purchase a vehicle that we'd seen online and had discussed with him, but hadn't seen in person yet. He had the vehicle all cleaned up and ready to go, parked in front and ready for our arrival. Quick and professional to deal with, making the purchase process go smooth. And for the cherry on top, provided a special treat for my wife who was celebrating her birthday. Stand-up guy and dealership, highly recommend and would purchase from again!
3 months ago
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