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I showed up at Family Ford without an appointment due to a sensor failure in the all wheel drive system of our 2019 Flex on a Friday morning. I was leaving on the Sunday for a 3 week motorcycle ride and was concerned that my wife would need the car while I was gone. They took the car and on Saturday diagnosed the issue, had parts ordered and had the car returned on the Tues spotlessly washed!!! Thank Family Ford for the excellent service!!
in the last week
Chris and the whole team at Family Ford were awesome to deal with. Chris went above and beyond and made our experience truly fantastic. Our son recently graduated high school and we wanted to get him a good solid used car. Went to Family Ford where they had a 2014 Ford Escape that would be perfect for him and his dog Arlo (a Corgi). Chris was able to help us with no pressure, gave us a fantastic deal and THEN delivered the car so that it would be waiting in our driveway when we got back from the grad ceremony. The car had a bow and balloons on it. And as if that wasn’t enough Chris took it upon himself to get a congratulations card and had people from the dealership sign it and put a gift in it. This kind of treatment isn’t done anymore…or so We thought but Chris and the whole team at Family Ford made our whole experience absolutely wonderful. They made us feel like family and that sure isn’t the norm anymore. To Chris and the Family Ford team…Thank you for making this so special.
2 weeks ago
Great experience working with Woody (Kent) and his team at Family Ford. We'd come from Vancouver to purchase a vehicle that we'd seen online and had discussed with him, but hadn't seen in person yet. He had the vehicle all cleaned up and ready to go, parked in front and ready for our arrival. Quick and professional to deal with, making the purchase process go smooth. And for the cherry on top, provided a special treat for my wife who was celebrating her birthday. Stand-up guy and dealership, highly recommend and would purchase from again!
a month ago
I was very impressed by the service department at Family Ford. Being a mom of four little ones makes it a challenge to get anything done. So when they said they would pick up and drop off my truck for an oil change I was ecstatic! A simple service that goes a long way. Plus, a huge bonus was to get a nice clean truck back. Thank you Family Ford, I will definitely recommend you to all my friends.
4 months ago
Recently I had issues with my transmission not shifting properly. I went to service and Heather took my information. Although being very busy in the shop, Heather was able to schedule a diagnosis almost right away. I was told that they were booked quite tight but Heather promised to use my truck to fill in the gaps where there was time. And she did exactly that! My truck was repaired , and all in all, the price was very reasonable, but more than I expected due to other issues with the truck. Family Ford worked with me on a very short payment plan, allowing me to afford it. Also, I assisted a senior friend of mine to purchase a car from them. Couldnt believe how they worked with him and his wife, everything was around her comfort as she had had a stroke. Treated her like a queen. Hats off to the sales and finance department. I would recommend anyone to deal with this facility. They treat you like family,
5 months ago
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