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Best dealership experience hands down! We are visiting Vancouver Island and needed to get a part replaced on our rig, while they didn’t have the part in stock, they were willing to install one I was able to source locally. From the first call in to the time we left, everyone there was super accommodating and welcoming, they even ran my wife down the street to the grocery store to grab some lunch and let our little doodle hang inside. It was apparent in how they treat their customers, old and new, as we got to chat with a few in the lounge as we waited. The tech was super efficient with the fix, and even though I was quoted 3 hrs, had us on our way in no time and only charged me for an hour of labor! Super reasonable, and fast, friendly (family) service, very rare these days, especially from a dealership....thanks guys!
in the last week
I was taken care of big time at this dealership. All the staff were knowledgeable and extremely friendly. Dale was a huge help, Shawn was fantastic and Nathan is the best car guy ever. Everyone was personable, fun, were good at their jobs and knew their products. Highly recommend this dealership to anyone. Nice work.
a month ago
Best Ford all around! Great experience. So great we felt a little impromptu dance party was necessary 😏 Definitely well worth the trip over from Powell River!
a month ago
We bought our brand new truck from this dealership and dealt with Nathan the salesman and Shawn the finance wizard among the many others that helped, they worked efficiently as a team and made us feel very comfortable to say the least. They fought for us to get our numbers to where we needed them and made sure the truck had everything we wanted and needed. They really did make us feel like family. I look forward to seeing these awesome guys for our servicing needs in the future. Thanks so much everyone.
4 months ago
By far the best dealership I have dealt with. I have done business with 6 other Ford dealerships in the past and I will be going to Family Ford for all of my future purchases. I live on the mainland but they had the truck I was looking for. Was able to close the deal before the truck was unloaded from the rail car. Raff and his team were exceptionally helpful through the entire process with constant updates on delivery dates, parts availability and all of my other inquiries. Raff even delivered the truck to me on his day off..... one way is a 3 hour drive plus 2 hours sitting on the ferry. That is amazing service. I strongly recommend them to anyone looking for a new vehicle. Their prices were better than other local dealerships without and they throw in the goodies like all weather floor mats, hats and pens!!!!! I love free pens!!!! Thank again to Raff and his team. You guys make spending money easy.
7 months ago
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