Email Us 410 East Island Hwy, Parksville, BC, V9P 2G7
Dealership hours of operation
Mon - Sat 9:00am - 6:00pm
Sun closed
Dealership hours of operation
Mon - Fri 8:00am - 5:00pm
Sat 8:00am - 4:00pm
Sun closed
Dealership hours of operation
Mon - Fri 8:00am - 5:00pm
Sat 8:00am - 4:00pm
Sun closed



Guest Services Concierge

We are looking for a Concierge to provide courteous, prompt, professional and attentive guest service at all times while developing a personal rapport to learn about their needs and expectations.

Our ideal candidate must be forward thinking and able to solve problems; communicate effectively and be a team player; multi-task and stay organized; maintain a polite and friendly demeanor.

If you have big plans, we have opportunities to match, and we are committed to empower you to be the best that you can be.

As a Family Ford Guest Services Concierge, you will act in a variety of capacities including:

  • Greeting all guests within speaking distance. Following up with guests via phone, email and SMS to ensure a great experience took place.
  • Fielding guests' questions & concerns with other departments to ensure guest communication is acknowledged.
  • Curating a sense of comfort and recognition for our guests.
  • Empowerment to surprise and delight guests to positively impact their experiences within the store.
  • Switchboard at Sales or Service Reception for break coverage.
  • Working in a Contact Management System and recording guest communications in a shared data space.
  • Communicating with guests as prompted by retention software at estimated relationship milestones.
  • Respond appropriately to guest concerns or complaints in a timely manner.


  • Ability to communicate extremely well in English.
  • Previous experience in a similar position of guest experience enhancement.
  • Possess good computer skills.
  • Have excellent phone etiquette.

Family Ford is a guest-centric and employee-focused local dealership that believes in providing a great environment for each and every employee and guest. We provide great support, teamwork, and fantastic coaching to help you develop in a positive work environment. Family Ford also offers access to a benefit package including extended health and a pension plan.

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.


Company events
Company pension
Dental care
Vision care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Wellness program

Apply Now